1. Payments Bookings will be confirmed on receipt of a deposit of 20% of the total booking fee. • If your group is less than 10 people, the outstanding balance is payable in full 1 month before the date of the activity. • If your group is more than 10 people, the outstanding balance is payable in full 2 month before the date of the activity. • If you have booked an international trip, the outstanding balance is payable in full 2 months before the date of the trip. • If you have booked a Training course, the outstanding balance is payable in full 1 months before the date of the course. • If purchasing merchandise / equipment payment is due in full. • If booking technical canyoning consultancy final payment is due by the day of the work completed. Payments can be made as follows; via BACS transfer to the following account (Please member to note your Surname and date of activity as the reference); Or by cheque to ‘The Canyoning Company Ltd’ Cash can be paid on the day. The Canyoning Company Ltd Sort Code: 80-22-60 Account No: 14026467 IBAN: GB59BOFS80226014026467 BIC:BOFSGBS1SDP * Please note The Canyoning Company reserve the right to deduct payment for no shows if not notified out with the 14 day period. 2. If you Cancel Deposits will be forfeited upon cancellation. All cancellations and/or reductions in numbers should be notified as soon as possible by email. Any cancellations within the 1 month period prior to the activity date will result in the group leader being held liable for the full cost of the cancelled activity or reduction. • If your group is less than 10 people, the outstanding balance is payable in full 1 month days before the date of the activity. Any cancellations within this period prior to your booking the full amount is non-refundable. • If your group is more than 10 people, the outstanding balance is payable in full 2 month before the date of the activity. Any cancellations within this period prior to your booking the full amount is non-refundable. • If you have booked an international trip, the outstanding balance is payable in full 2 months before the date of the activity. Any cancellations within this period prior to your booking the full amount is non-refundable. • If you have booked a Training course, the outstanding balance is payable in full 1 months before the date of the activity. Any cancellations within this period prior to your booking the full amount is non-refundable. 3. If We Cancel or Make Changes In the event of us having to cancel an activity, a full deposit will be refunded or a free transfer to an alternative date or activity of the same value (where available) offered. The Canyoning Company will not be liable for any loss damage or expense resulting from force majeure or any unforeseen circumstances outside of their control e.g Inclement weather or change of venue for safety purposes. The Canyoning Company reserve the right to amend the running order of your activity day should this be necessary to provide the best service possible. 4. Insurance and Safety The Canyoning Company have full public liability insurance. It is the nature of adventurous activities that there will always be some degree of risk. Our insurance does not cover you for inherent risks or client negligence. Whilst not mandatory you may wish to arrange your own personal injury insurance or alternatively contact us for help in arranging cover. For your own safety it is imperative that you abide by the decisions of our Instructors/Guide. We reserve the right to make changes to planned routes and venues as a result of adverse or impending conditions. 5. Alcohol and Drugs The Canyoning Company also reserves the right to refuse participation to clients that they believe to be under the influence of alcohol or drugs and in such circumstances no refunds shall be given. 6. Parental Consent It is a legal requirement for anyone under the age of 16 years to have parental consent. Parental consent forms are available in email format on request or can be downloaded and must be completed prior to joining us on any activity, unless the parent is taking part in the activity with them. 7. Privacy Policy The Canyoning Company maintains the privacy of all messages and does not transfer personal information to any third party. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify info@thecanyoningcompany.co.uk